Please Note: Here at Bright Star Kids we’re continuing to produce our orders super fast. That being said, you may experience some postage and shipping delays as a result of the necessary health measures now in place for our transport & delivery industries. If your postage takes slightly longer than usual, we thank you for your understanding & we look forward to continuing to create amazing products for you & your family.
Outlying areas that are further away such as the West Coast, Alaska, Hawaii, Maine and others may take a bit longer.
Some items in orders may be shipped separately due to their size.
*Shipping times are extra to our printing time, see above for details.
How long will it take to print my order?
Please see our video below for more details about how your label order is produced.
Can I track my order?
Yes, your order will be 100% trackable.
What do I do if my order hasn’t arrived in your estimated timescale?
Well over 99% of the time the USPS gets it right and your package arrives on time and sometimes early. There is a very small percentage that may get routed wrong by the USPS and has to be corrected, resulting in a delay of a few days. If you have a complaint regarding the amount of time the US Postal Service took to deliver your package, please contact the U.S. Postal Service.
If you do not see any tracking updates for your order after a few days, please contact us.
What if I have entered the wrong mailing address?
If you entered an incorrect delivery address, please get in touch with our customer service team as soon as possible. We will do our very best to fix it up before your order is dispatched.
Unfortunately, if your order has already been dispatched it may be too late. However, if your order is returned to us, we will happily redeliver it to your correct address.
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