Bright Star Kids make exchanges and returns easy. We offer a 100% money back guarantee, so you can shop with peace of mind. We also offer free samples for most of our products, so you can try before you buy.
Want to get a sample of our products before you buy? We'd love to send you out a FREE sample of our Labels so you can test them out before you buy.
Get a sample of our products sent to you and don’t forget to tell us:
Bright Star Kids make exchanges and returns easy. We offer a 100% money back guarantee, so you can shop with peace of mind. We know that sometimes shopping online can be difficult when you can’t actually hold and touch the product. To make it easy for you to shop through our website, you can be rest assured that if any product doesn’t meet your satisfaction when you receive it, simply get in touch within 30 days for an exchange or refund. Once this is approved we will process back to your original payment method within 2 - 3 business days.
We may ask you to take a photo and/or send back the product to our team. Sorry but we cannot accept change of mind returns on personalized products, see details below.
Product Performance Issues:
If you've experienced performance issues with any of our products, check out our Help Center that has lots of tips and tricks to make using our products easy or contact us directly if your question isn't already answered.
I Received the Incorrect Order:
If you've received an incorrect order or you can see something wrong with your order, please log into your account, where you'll see the entire order that you placed.
If the order you placed is perfect, but what you've received is incorrect, please see below:
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