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Returns & Exchanges

Bright Star Kids make exchanges and returns easy. We offer a 100% money back guarantee, so you can shop with peace of mind. We also offer free samples for most of our products, so you can try before you buy.

Try before you buy

Want to get a sample of our products before you buy? We'd love to send you out a FREE sample of our Labels so you can test them out before you buy.

Get a sample of our products sent to you and don’t forget to tell us:

  • Your address so we can send them to
  • What samples you'd like
  • If you need to see a particular design or colour let us know and we'll do our best to get it out to you.

100% Money Back Guarantee

Bright Star Kids make exchanges and returns easy. We offer a 100% money back guarantee, so you can shop with peace of mind. We know that sometimes shopping online can be difficult when you can’t actually hold and touch the product. To make it easy for you to shop through our website, you can be rest assured that if any product doesn’t meet your satisfaction when you receive it, simply get in touch within 30 days for an exchange or refund. Once this is approved we will process back to your original payment method within 2 - 3 business days.

We may ask you to take a photo and/or send back the product to our team. Sorry but we cannot accept change of mind returns on personalized products, see details below.

Other Returns or Exchanges Questions

Product Performance Issues:
If you've experienced performance issues with any of our products, check out our Help Center that has lots of tips and tricks to make using our products easy or contact us directly if your question isn't already answered.

I Received the Incorrect Order:
If you've received an incorrect order or you can see something wrong with your order, please log into your account, where you'll see the entire order that you placed.

If the order you placed is perfect, but what you've received is incorrect, please see below:

  • Incorrect non-personalized products: If we've sent you an incorrect non-personalized product, please let us know within 30 days of receiving the incorrect item and we will send the correct product out to you or issue a refund if you prefer. Once this is approved we will process back to your original payment method within 2 - 3 business days. You may be required to take a photo or return the incorrect product.
  • Printing error on personalized products:
    - If a printing error was made by Bright Star Kids we will happily reprint them or issue a refund if you prefer, which we will process back to your original payment method within 2 - 3 business days..
    - If you made a mistake when ordering personalized products through our website or if you changed your mind, unfortunately, we will not be able to offer a refund or exchange. We offer a previewer and a list of the personalized details of every order in the shopping cart to help you double check that all names and details are entered correctly before you confirm your order.
  • Part of the order was not received:
    If you have not received all items in your order it may because the other items are on back order. Please get in touch within 30 days with the details of what you have received so that we can advise you about the outstanding items.

Contact the Bright Star Kids customer service team >

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